Flex · $0 a month
No monthly fee. You only pay for the orders you ask.
Plans and pricing
You pay per order we ask for a review, not per message. Each order includes the request, the reminders and the automatic reply if your customer answers the chat. Everything is charged in US dollars on your Shopify bill.
Plus · $15 a month
Cheaper orders, your own WhatsApp and review import.
Pro · $39 a month
The lowest price per order, the API and assisted migration.
What each plan includes
Section titled “What each plan includes”| Flex | Plus | Pro | |
|---|---|---|---|
| Monthly fee | $0 | $15 | $39 |
| Leadit Reviews WhatsApp and email | ✓ | ✓ | ✓ |
| Photo and video in reviews | ✓ | ✓ | ✓ |
| Reviews on the product page | ✓ | ✓ | ✓ |
| Moderation | ✓ | ✓ | ✓ |
| Public link and QR | ✓ | ✓ | ✓ |
| Export reviews | ✓ | ✓ | ✓ |
| Import reviews | — | ✓ | ✓ |
| Your own WhatsApp (webhook) | — | ✓ | ✓ |
| API | — | — | ✓ |
| Store review (Shopify POS) | — | — | ✓ |
| Hide the Leadit Reviews signature on the form | — | — | ✓ |
| Assisted migration: we import your reviews for you | — | — | ✓ |
| Priority support on WhatsApp | — | — | ✓ |
What each WhatsApp order costs
Section titled “What each WhatsApp order costs”The price depends on the country of your customer’s phone, not your store’s. You’re only charged if the WhatsApp was delivered; if it isn’t, your customer gets the email.
| Zone | Main countries | Flex | Plus | Pro |
|---|---|---|---|---|
| 1 | Brazil, Colombia, Canada | $0.04 | $0.035 | $0.032 |
| 2 | Mexico and countries not in another zone | $0.06 | $0.045 | $0.039 |
| 3 | Rest of Latin America | $0.07 | $0.055 | $0.05 |
| 4 | Peru, Argentina, Chile, Spain* | $0.15 | $0.13 | $0.125 |
Which zone is each country in?
Section titled “Which zone is each country in?”Look for your customers’ country with Ctrl + F (on a Mac, Cmd + F). A country that isn’t on any list is zone 2. We review the zones every time Meta changes its rates (January, April, July and October); the price of each zone doesn’t change.
Zone 1
- Americas: Brazil, Colombia, Canada
- Asia and Middle East: India, Turkey, Israel, Bangladesh, Nepal, Sri Lanka
- Africa: Egypt, Nigeria, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Chad, Congo, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea-Bissau, Côte d’Ivoire, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mozambique, Namibia, Niger, Rwanda, Senegal, Sierra Leone, Somalia, Sudan, South Sudan, Eswatini, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe
Zone 2
- Mexico, Iraq
- Every country that isn’t in another zone or on the list below
Zone 3
- Latin America: Bolivia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Haiti, Honduras, Jamaica, Nicaragua, Panama, Paraguay, Uruguay, Venezuela
- Middle East and Africa: Saudi Arabia, Bahrain, Jordan, Lebanon, Yemen, South Africa
- Asia-Pacific: Australia, New Zealand, Japan, China, Taiwan, Philippines, Thailand, Vietnam, Cambodia, Laos, Mongolia, Afghanistan, Uzbekistan, Tajikistan, Turkmenistan, Papua New Guinea
Zone 4
- Latin America: Peru, Argentina, Chile
- Western Europe: Spain*, United Kingdom, France, Italy, Portugal, Belgium, Ireland, Switzerland, Austria, Denmark, Finland, Norway, Sweden
- Central and Eastern Europe: Poland, Romania, Ukraine, Albania, Armenia, Azerbaijan, Belarus, Bulgaria, Croatia, Czechia, Georgia, Greece, Latvia, Lithuania, Moldova, North Macedonia, Serbia, Slovakia, Slovenia
- Asia and Middle East: United Arab Emirates, Qatar, Oman, Pakistan, Hong Kong, Singapore, Indonesia, Malaysia, Kazakhstan
- Africa: Morocco
No WhatsApp from Leadit Reviews
- The United States and its territories (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa and Northern Mariana Islands): U.S. law (TCPA) requires prior consent that checkout doesn’t give for this, so Leadit Reviews’ number never sends them WhatsApp.
- Germany, Netherlands, Hungary, Russia and Kuwait: WhatsApp costs more there than zone 4 covers.
There the request goes out by email. If you want to send them WhatsApp from your own number, use your own channel, at your own responsibility.
* Spain: only if your customer agreed to WhatsApp or SMS marketing on that same phone (the Shopify checkout checkbox). Otherwise the request goes out by email.
Orders without WhatsApp
Section titled “Orders without WhatsApp”These are the orders you don’t pay WhatsApp for: the ones sent by Leadit Reviews email, the ones sent through your own channel (webhook or API) and the ones that never get to a review request.
| Flex | Plus | Pro | |
|---|---|---|---|
| Included per month | 500 | 5,000 | 10,000 |
| By Leadit Reviews email | $0.01 per order | Counts as 4 of the included | Counts as 4 of the included |
| Through your own channel or with no request | Counts as 1 of the included | Counts as 1 of the included | Counts as 1 of the included |
| Above the included | $2 per 1,000 | $2 per 1,000 | $2 per 1,000 |
An email order counts as 4 on Plus and Pro because it includes up to 4 emails: the request and 3 reminders. Above the included amount it comes to $0.008.
Your spending cap
Section titled “Your spending cap”What you pay for WhatsApp and email in each period never goes over your cap. You change it in Settings → Monthly spending cap: you can raise it as much as you want, but never below your plan’s minimum.
| Flex | Plus | Pro | |
|---|---|---|---|
| Minimum cap | $60 | $90 | $150 |
When you reach the cap:
- On Plus and Pro, requests keep going out by email while you have included orders left. After that, they wait on hold.
- On Flex, requests wait on hold.
Requests on hold go out on their own as soon as you raise the cap or the next period starts. If they wait more than 14 days, they’re discarded. Home lets you know at 80% and 100%, and we send you an email.
An example
Section titled “An example”A store in Mexico with 400 orders a month, all with a phone number:
| Flex | Plus | Pro | |
|---|---|---|---|
| Monthly fee | $0 | $15 | $39 |
| 400 orders by WhatsApp | $24 | $18 | $15.60 |
| Total per month | $24 | $33 | $54.60 |
With few orders, Flex is cheaper. Plus and Pro pay off when you need what they include: your own WhatsApp, import, the API or priority support, or when your orders grow and the price per order weighs more than the monthly fee.
Change plans
Section titled “Change plans”You change plans from Settings → Plan → Change plan, on Shopify’s plans page.